Robotics Process Automation(RPA) allows organizations to automate task just like a human being was doing them across application and systems. Robotic automation interacts with the existing IT architecture with no complex system integration required.
RPA can be used to automate workflow, infrastructure, back office process which are labor intensive. These software bots can interact with an in-house application, website, user portal, etc. The RPA is a software program which runs on an end user's pc, laptop or mobile device. It is a sequence of commands which are executed by Bots under some defined set of business rules.
The main goal of Robotics process automation process to replace repetitive and boring clerical task performed by humans, with a virtual workforce. RPA does not require the development of code, nor does it require direct access to the code or database of the applications.


We’re seeing growing interest and investment in AI-related technology by Fortune 100 companies in almost every industry. In financial services, for example, robo-advisors, intelligent underwriting and automated agent-based banking services are already in action. However, the multitude of options notwithstanding, adopters are being confronted with some tough decisions in their journey to enterprise AI, including:

card_membership Vendor lock-in and technology obsolescence

AI is a rapidly maturing and fast-changing field, and if you tie yourself to a single vendor, you run the risk of technological obsolescence.

card_giftcard Customizability and ease of use

Because software-as-a-service end-points can be opaque and inflexible, it can be challenging to customize AI solutions/modules to business needs.

attach_money Cost

Vendor offerings, which are often limited in business application, can be expensive (proof-of-concept work for some applications can cost at least $1 million).

question_answer Future-proofing

The latest AI technology, such as deep learning, is growing in sophistication at a rapid pace, meaning businesses must be consistently ahead of the curve to exploit the potential; that’s not possible when you’re tied to a single vendor that may become legacy at any moment.

  • The business climate is ever changing. An enterprise needs to continuously evolve its product, sales, marketing, etc. process to grow and stay relevant
  • A typical enterprise uses multiple and disconnected IT systems to run its operations. With change in Business process, these IT systems are not changed frequently due to budget, timing, and implementation complexity issues. Hence, the business process does not map the technical process mapped in the IT system.
  • To overcome this technical and organization debt human workforce is hired to fill the gap between systems and processes. Example: A company made changes in Sales process such that a mandatory 50% advance is required to confirm the booking of its product. But this is not coded in the IT system yet. A human worker will have to manual check the Invoice and payment details and process the sales order only if 50% advance is made.
  • With Robotic automation, the company can deploy virtual workers who mimic human workers. In case of a change in process, a change in few lines of software code is always faster and cheaper than retraining hundreds of employees.
    Here, are some reasons why Robotics Process Automation is advantageous
  • A human can work average 8 hours a day whereas robots can work 24hours without any tiredness.
  • The average productivity of human is 60% with few errors as compared to Robot's productivity which is 100% without any errors.
  • Robots handle multiple tasks very well compared to a human being
  • Putting Digital Labor to Work

    Automation is the demand from most of the individuals if they are thrown a question at them “Whether or not would you be fine with those boring tasks off of your hands”. RPA enables Organizations to make use of these software robots to finish all these repetitive, time consuming work for improved customer satisfaction. In addition to that, employees can now look into much pressing matters than the same old boring tasks which could be automated. This also helps them ensure that they can develop their skills and experience for the betterment of the Organization. So now that you’ve decided automation is a good idea, where do you start? What are the types of processes that can be automated? Here’s a categorized list of 30+ examples to get you started:

    1. Website scraping 11. Generating renewal premiums 21. Underwriting processes
    2 . Customer Order Processing 12. Client profile updates 22. Policy administration and servicing
    3. Incoming Customer email query processing 13. Forms processing 23. Requests for overdraft protection
    4. Transferring data from one system to another 14. Claims processing 24. Underwriting processes
    5. Call center operations 15. Payroll processing 25. Policy administration and servicing
    6. Policy administration and servicing 16. Requests for overdraft protection 26. Exception processing
    7. Straight-through processing of customer orders 17. Order updates 27. Shipping notifications
    8. Customer complaints processing 18. Data cleansing 28. Fraudulent account closing
    9. Benefits administration 19. W4 management 29. Credit card applications<
    10. Member eligibility and billing 20. Patient registration 30. Dispute resolution

    Robotic Process Automation is well suited for processes that are clearly defined and well documented, repeatable without much changes and also if they are rules based. Based on criteria mentioned, it helps organizations across numerous industries automate the completion of a wide variety of tasks.


    In this phase, you need to Identify processes which you want to automate. Following checklist will help you identify the correct process
    Is the process manual & repetitive?
    Is the process Rule-based?
    Is the input data is in electronic format and is readable?
    Can existing System be used as it is with no change?

    Next, steps in planning phase are
    Setup project team, finalize implementation timelines and approach.
    Agree on solution design for performing RPA processes.
    Identify logging mechanism that should be implemented to find issues with running bots.
    Clear roadmap should be defined to scale up RPA implementation


    In this phase, you start developing the automation workflows as per agreed plan. Being wizard driven, the implementation is quick

    In this phase, you run Testing cycles for in-scope automation to identify and correct defects

    Support & Maintenance
    Provide continuous support after going live and helps in immediate defect resolution. Follow general maintenance guidelines with roles and responsibilities with business and IT support teams.

    1. Emulates Human Action: Emulates human execution of the repetitive process using various application and systems.

    2. Conduct high-volume repeated tasks: Robotics process automation can easily simulate rekeying of data from one system to another. It performs tasks like data entry, copying, and pasting.

    3. Perform Multiple Tasks: Operates multiple and complex tasks across multiple systems. This helps to process transactions, manipulate data and send reports.

    4. 'Virtual' system integration: This automation system can transfer data between disparate and legacy systems by connecting them at the user interface level instead of developing new data infrastructure.

    5. Automated report generation: Automates the extraction of data to comes up with accurate, effective and timely reports.

    6. Information validation and auditing: Resolves and cross-verify data between different systems to validate and check information to provide compliance and auditing outputs.

    7. Technical debt management: Helps to reduce technical debt by reducing the gap between systems, preventing the introduction of custom implementations.

    8. Product management: It helps to bridge the gap between IT systems and related product management platforms by automated updating of both systems.

    9. Quality Assurance: It can be beneficial to QA processes which cover regression testing and automating customer use case scenarios.

    10. Data migration: Allows automated data migration through systems which is not possible using traditional mediums, like document, spreadsheets or other source data files.

    11. Gap solutions: Robotic automatic fills the gaps with process deficiencies. It includes may simple tasks as password resets, the system resets, etc.

    12. Revenue forecasting: Automatically updating financial statements to predict revenue forecasting.

    Popular Robotic Automation Tools

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    Application of RPA

    Industry Usage Live Project
    Healthcare Patient registration, Stock, Billing WDG Healthcare; WDG Pharmacy
    HR Employee joining, Payroll process, Hiring WDG Payroll, WDG Employee
    Education Fee Management, Attendance, Payroll, Visitors WDG School
    Insurance Claims Processing & Clearance, Premium Information Start Soon
    Manufacturing & Retail Bills of material, Calculation of Sales WDG POS, WDG Retail
    Telecom Service Order Management, Quality Reporting Call Center System
    Travel & Logistic Ticket booking, Passenger Details, Accounting Start Soon
    Banking & Finance Cards activation, Frauds claims, Discovery NA
    Government Change of Address, License Renewal NA
    Infrastructure Issues Processing, Account setup and communication WDG Rent

    Most Automated Countries in the World

    2 JAPAN GERMANY 80.43%
    3 SWEDEN DENMARK 70.35%
    4 ITALY, BELGIUM USA 67.87%
    6 CANADA FRANCE 64.34%

    Robot density is a measurement that tracks the number of robots per 10,000 workers in an industry. This shows more countries are turning to automation to fill their manufacturing needs.



    Robots are automation software (i.e., RPA) that uses applications the same way that people use them, only without the ability to take subjective actions. Deferring judgment calls and unexpected situations to humans, robots go through their assigned work step-by-predefined-step and can handle as many exceptions as you want to configure. This re-allocation of the work between humans and robots makes the jobs more interesting and rewarding for your people. Although robots could handle end-to-end processes, it’s more common for them to perform tasks within a process.
    Businesses are best matched with RPA if employees are consumed with high volume repetitive tasks that follow structured business rules that generally result in different outcomes. These are good guidelines:

    1. You are able to describe the work. This doesn’t mean your documentation exists or is current. The task could be described by recording a user performing their work on a computer including how they handle exceptions.
    2. The work is rules-based rather than subjective. Robots need to be prepared (aka, taught, trained, configured) to perform specific actions on your systems. While getting closer each year, current technology is insufficient for a robot to determine on its own what to when faced with a new situation.
    3. The work is performed electronically. It doesn’t matter how many different applications are required or whether they are in-house, cloud-based, Citrix, desktop or mainframe.
    4. The required data is structured (could be structured). If not, you may be able to utilize an OCR and/or cognitive application capable of structuring the file. Alternatively, you could have people enter the data into a structured format.
    There are many factors that influence the CBA for robotics automation. For example, are you standing up your first automation or are you at scale and adding another automation?
    Generally, it's hard for slow-moving organizations to make a great case as they are unable to generate enough value to offset financial entry costs. However, a hard-driving organization with scale should expect to save 50-80% of onshore costs and save 25-40% of offshore. Our solutions offering helps organizations achieve comparable value.
    There are several roles to be covered

    1. Robotics COE (below) is the governing body within the organization with representatives from the business and technology as well as its own dedicated resources for benefits realization tracking, scheduling, methods and standards, and prioritization. The Design Authority role which has final say on automation design and configuration delivery quality would sit in the COE.
    2. Configuration teams comprised of robotics developers, process analysts, architects and quality control. A rapidly scaling organization would have its own teams and would often contract additional third-party teams. In addition to robotics expertise, configuration team members are often highly proficient with common tools/skills like spreadsheets, formulae, workflows, and macros.
    3. Business-as-usual teams who load and keep the robots running in production, and may also perform minor enhancements
    4. Control room team (which may be part of BAU team) schedules robot resources, sets and resets priorities for processing and engages with the operations on the performance of the robots, including identifying potential functionality enhancements for additional value.
    It is not necessary for IT teams to change any existing systems for an RPA solution. RPA software can non-invasively interact with target applications through same user interface utilized by humans. Leading RPA software tools can interact with most major mainstream and legacy thin and thick client applications based in Java, Mainframe, Web, and Windows. If the robots were run off-premises, IT team would need to grant robots with system access as they would do with a new employee and keep the underlying applications running.
    Robots simulate end-user interaction with networks and target applications. If networks and target applications are unavailable it will impact a process but alerts can be set to immediately flag internal staff. Well designed will maintain the integrity of the work queue when faced with an unanticipated application or network performance breakdown.
    Leading automation solutions have native multi-level, configurable, auditable logs in addition to reporting and alerting features. These allow organizations to meet or exceed their industry-specific regulatory requirements including SOX, HIPAA, and PCI DSS.
    Yes -- leading RPA tools provide global and customizable dashboards, audit logs, and management information reports and features for enhanced visibility and monitoring.


    Using robotic process automation helps companies minimise the error inherent in human work, thereby greatly improving accuracy and quality of work. It also allows for fine-grained monitoring of business processes, since all actions of a live robotic process can be recorded, analysed and optimised.
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    Perhaps the most important benefit is that RPA renders businesses much less process labour dependent and, consequently, more efficient. Companies often find that with the increase in job satisfaction as a result of RPA, there are less labour issues resulting from disruptive disputes, time and attendance issues and/or wage issues, etc.
    All in all, automated processes are easier to manage, control and predict.